Frequently Asked Questions

For a seamless and efficient visit, please ensure you have the following items:

1)    Photo ID: A valid driver’s license or passport.

2)    Insurance Card: Kindly bring your insurance card for verification.

3)    Pharmacy Information: Please provide details of your preferred pharmacy for prescription purposes.

4)    List of Current Medications: A comprehensive list of medications you are currently taking

5)    Previous Treatment Information: Any records or information pertaining to prior treatments you may have attempted related to your skin concern

Certainly, there are ample parking options available conveniently situated right in front of our office, which is conveniently located on the ground floor.

We kindly recommend arriving 15 minutes before your scheduled appointment time to ensure a smooth and unhurried experience.

Check-In:

Upon entering the clinic, a warm welcome awaits you at the reception desk. To streamline the process and minimize paperwork, you will be provided with an iPad to complete the patient registration and sign necessary forms. As part of our policy, we keep a credit card on file to facilitate a seamless experience.

Appointment with Dr. Paul:

Ensuring your comfort and thorough understanding of your concerns is our priority. To enhance the consultation, having any previous photos related to your skin condition and details about prior treatments you may have undergone would be immensely beneficial. While we strive to address your primary concerns during the appointment, if you have multiple skin issues, we may need to schedule a separate session for additional matters or procedures. Our commitment is to provide a comprehensive and unrushed consultation while respecting your valuable time.

Check-Out:

As your appointment concludes, we are here to assist you in scheduling any necessary follow-ups or, if you’re interested, arranging a cosmetic consultation. Please feel free to explore our curated skincare collection featuring cleansers, moisturizers, serums, eye creams, and sunscreens—a thoughtful selection to complement your skincare journey.

We require all patients to have a valid credit card on file with Balanced Skin Dermatology and Aesthetics. Credit cards are stored securely in a Payment Card Industry (PCI) compliant payment gateway.

The credit card on file is charged for no show fees (described below) or for outstanding balance due following receipt of any applicable insurance payments in connection with healthcare services rendered by Balanced Skin Dermatology and Cosmetics if payment is not received 30 days from the date of first statement.

We deeply value your understanding and cooperation in respecting our scheduling commitments, ensuring that our services remain accessible to all our patients.

If you find the need to cancel or reschedule your appointment, kindly provide us with a minimum of 24 business hours’ notice for regular appointments or 48 business hours for surgical/cosmetic procedures. For instance, if you have a regular appointment scheduled for Monday at 9 AM, we appreciate being notified by the preceding Friday before 9 AM.

This advance notice allows us the opportunity to extend the appointment slot to another patient, particularly those on our urgent waitlist. For any no-shows, cancellations, or reschedules with less than 24 business hours’ notice, a $75 fee will be applied.

In our commitment to transparency regarding billing and financial practices, we ensure that the process is clear and straightforward for our valued patients.

For self-pay patients or those seeking cosmetic procedures, payment is conveniently collected at the time services are provided, ensuring a seamless transaction.

For patients covered by insurance plans in which we participate (including Medicare and select PPOs such as Aetna, Cigna, United Healthcare, Anthem Blue Cross), we strive to streamline the process. However, navigating the intricacies of the U.S. healthcare system can be complex, and we recommend a comprehensive understanding of how insurance processes operate.

To facilitate a smooth experience, we collect your co-pay during the appointment, and subsequently bill your insurance company for the services rendered. It is essential to note that insurance companies exhibit variability, and the amount they cover is contingent on specific plans. Unfortunately, due to the multitude of plans and the dynamic nature of insurance processing, we cannot determine precise pricing in advance. The actual amount often only becomes apparent once the insurance claim has been submitted and processed.

For a more accurate pricing estimate, we encourage you to reach out to your insurance company and we are happy to provide appropriate codes. It is important not to assume that your insurance will cover the entire visit or all associated procedures, as factors such as deductibles (meaning the amount your insurance needs you to pay before they start paying) can influence coverage. Should you wish to gain better clarity on pricing or have specific concerns, our third-party billing company is available to address your questions. Please feel free to contact us, and we will facilitate the necessary connections. Your understanding and cooperation are highly appreciated as we navigate the complexities of the insurance landscape together.

We look forward to extending our care to you, regardless of your location, and ensuring your experience with us is as seamless and enjoyable as possible. Newport Beach in Orange County is conveniently situated less than an hour away from Los Angeles. With both the Los Angeles International Airport (less than 1 hour away) and the John Wayne Airport (less than 5 minutes away from the practice), your journey to our office is easily accessible.

Consider flying into John Wayne Airport, and you could seamlessly attend your appointment or undergo a procedure, even making it possible to fly out on the same day! For your stay, the Hyatt Regency John Wayne Airport, located at 4545 MacArthur Blvd, Newport Beach, CA 92660-2022, is conveniently right across the street from our practice, ensuring both convenience and comfort with just a 5-minute walk.

Our aspiration is to curate an extraordinary journey for you, spanning from the moment you schedule your appointment, through the consultation, and even in the follow-up stages – an unforgettable experience that leaves a lasting smile on your face and becomes a conversation piece with your friends and family.

Your voice matters, and we are committed to truly listening and seeing you. In the event of any unforeseen complications, we approach each situation with the care and attention we would provide to our own family. Should you harbor any concerns regarding any aspect of your experience or its outcomes, we encourage you to reach out to us as your initial point of resolution. Rest assured, we will take every measure necessary to guarantee optimal outcomes and a positive experience.